Managed Data Services & Enablement
Keep your data solutions reliable and help your team use and maintain them confidently.
We watch the reports and refreshes in scope, fix what we agreed to maintain, and help your team use them with confidence.
Part of Analytics & BI
Contact us for a Free Assessment. We'll follow up within 2 business days. See a sample Free Assessment.
Managed Data Services & Enablement
Keep the numbers your team relies on fresh, catch a missed refresh before the meeting, and train people to use what was built.
Refresh you can trustDashboard care after launchTraining your team can use
The problem, and how we fix it
Where it gets stuck
The dashboard that looked right at launch starts drifting. A failed refresh shows up in the meeting, not the night before.
How we fix it: We watch the reports and refreshes in scope, fix what we agreed to maintain, and help your team use them with confidence. This is support for your reports and data, not unlimited coverage. Day-to-day IT support is our Managed IT service.
Who it's for
Teams that already rely on dashboards and scheduled refreshes and want someone to keep them running, fix what breaks, and handle small changes as the business moves.
Typical starting points
- Refresh you can trust
- Dashboard care after launch
- Training your team can use
What's included
Keep the numbers your team relies on fresh, catch a missed refresh before the meeting, and train people to use what was built.
Strategic Data & AI Advisory
Ongoing advisory capacity so priorities, architecture choices, and governance stay aligned after go-live.
Power BI Managed Services
Scoped monitoring, maintenance, and enhancement for Power BI models and reports.
Microsoft Fabric Managed Services
Keep Fabric-backed reports fresh, catch quality issues, and make small changes inside the contract.
Databricks Managed Services
Scoped care for the Databricks work behind your reports and models.
Refresh monitoring & maintenance
See when a refresh failed or went stale, and who to call, for the work in scope.
Platform Performance & Cost Optimization
Tune refreshes, models, and platform spend within agreed Managed Data Services scope.
Ongoing Development & Enhancement
A maintenance backlog distinct from net-new projects, plus documentation and enablement.
Keep your data solutions dependable, and your team confident.
We monitor and maintain your data solutions, resolve issues, improve performance, and train your team to use what has been built.
Illustrative example. A finance team relies on a daily dashboard before its morning operations meeting.
Sample scenarioBrightledger FinanceFictional morning pack, not a client incident
Scheduled refreshes
- Revenue actualsCompleted
- Labor hoursCompleted
- Accounting refreshFailed
Affected dashboard
Morning finance pack
Stale · waiting on the accounting refresh
- Revenue actualsSample window 06:05Completed
- Labor hoursSample window 06:07Completed
- Accounting refreshSign-in expiredFailed
- Morning finance packStale · waiting on the accounting refreshFailed
Support incidents
The Morning finance pack is stale because the accounting refresh could not sign in. The fix in this sample is a person recording the resolution, not an automatic repair.
Enablement
A short guide the finance team can rehearse before the morning meeting.
Metric guide
- Operating margin = (Revenue − direct cost) ÷ Revenue.
- Finance owns this definition. The morning pack uses it on the summary tile and the branch table.
- If the tile and the table disagree, stop and check the refresh. Do not average them.
Monitored refreshes, documented support, and practical team training.
Platforms and tools we work with
Microsoft Fabric
Power BI
Azure Monitor
Palantir Foundry
Databricks
Capabilities
- Refresh monitoring
- Issues followed up
- A runbook your team can use
- Training
- Faster reports
Selection depends on the client environment. Not every implementation uses every tool. Not a partnership or certification list.
Tell us about this workflow. We'll follow up within 2 business days.
Contact UsPlatforms we work with
We use these platforms when they fit your systems. Named so you know what we can support, not as certifications or partnerships.
Example use cases
Illustrative patterns, not customer claims.
Post-go-live dashboard care
Keep the definitions and dashboards healthy after launch.
Analyst enablement
Workshops so business users can answer agreed questions safely.
Refresh reliability
Monitoring and runbooks so month-end is not a surprise.
Deliverables and expectations
What you leave with
- Support scope
- Coverage window
- Escalation process
- Monitoring configuration
- Maintenance backlog
- Service report
- Training materials
What this does not cover
- Included work is distinguished from projects in writing.
What you can count on
- Support scope, coverage window, and escalation process
- Monitoring configuration for in-scope workloads
- Maintenance backlog and service reporting
- Training materials as agreed
What we ask from you
- Named owners for escalation
- Access to the solutions in scope
- Agreement on what is included vs. project work
How an engagement runs
Every engagement starts with a conversation, then a clear written scope.
Understand
We look at how the work happens today and agree on the one problem to solve first.
Agree the scope
You get a short written plan: what changes, what stays, and how we will check it worked.
Build and check
We build in small steps and review each one with the people who will use it.
Hand over
Your team gets plain notes and a walkthrough, so they can run it without us.
Tools we use
Named so you know what we can work with. These are tools, not the product, and not partnership badges.
- Power BI
- Microsoft Fabric
- Palantir Foundry
- SQL
- dbt
- Python
- Power Apps
- Power Automate
- Azure Data services
- Databricks
FAQs
Is this managed IT or help desk?
No. Managed data services cover the reports, refreshes, and related apps we agreed to support. General IT support is our separate Managed IT service.
Do you promise 24/7 coverage?
We do not promise 24/7 human coverage, unlimited support, or guaranteed resolution times without a staffed and contracted delivery model.
Tell us which reports you rely on.
Contact us for a Free Assessment. We'll follow up within 2 business days.
Contact Us